FAQ (Foire aux questions)

Vous pouvez nous appeler au +442045254755. Vous pouvez également contacter le service clientèle via le formulaire de contact sur notre site web ou en envoyant un courriel à cs@get-cameras.com. Nous vous répondrons dans les 24 heures.

Le délai de livraison dépend de l'option de traitement choisie.
Traitement express : Délai de livraison de 0 à 3 semaines. La manutention express comprend en outre l'expédition immédiate des produits en stock express.
Traitement standard : Délai de livraison de 3 à 4 semaines.
Traitement économique : Délai de livraison de 4 à 8 semaines.

Malheureusement, GeT Cameras n'offre pas la possibilité de prêter des appareils photo. Nous proposons nos appareils photo à des prix très bas ; par conséquent, nous avons dû laisser de côté l'option de prêt d'appareils photo.

Les caméras GeT prennent en charge les options de paiement suivantes :
- Ideal (gratuit)
- Bancontact (gratuit)
- Paiement anticipé (gratuit)
- GiroPay (1,7% de frais de paiement)
- Sofort online bank transfer (1,7% de frais de paiement)
- Visa (2,5% de frais de paiement)
- Mastercard (2,5% de frais de paiement)
- PayPal (3,5% de frais de paiement)
- American Express (1,7% de frais de paiement)

Le prix par pièce est mentionné pour chaque produit. Nos caméras sont en moyenne 30 à 50 % moins chères que des produits similaires, grâce à notre modèle commercial intelligent :
- Faibles marges : Les marges par caméra sont faibles, car nous sommes convaincus que chaque projet ou produit commence par la commande d'une seule caméra. En offrant un prix bas pour une seule pièce, GeT Cameras crée une situation gagnant-gagnant. Pour ce faire, nous proposons un prix honnête, ce qui nous permet de croire que vous passerez à nouveau commande. En outre, à partir de 200 pièces, il nous est possible d'offrir un prix spécifique au client.
- Faibles frais généraux : GeT Cameras peut fonctionner avec des frais généraux peu élevés, ce qui permet de minimiser les coûts sur tous les fronts et de maximiser l'automatisation des processus.
- Économie d'échelle : Daheng Imaging est le plus grand fabricant de systèmes de vision industrielle en Chine. En Chine, les composants électriques sont moins chers lorsqu'ils sont achetés en gros. De plus, les composants à bas prix, combinés à des relations commerciales saines avec les fabricants de capteurs, se traduisent par un prix d'achat peu élevé.

Daheng Imaging a fait ses preuves en matière de gestion du cycle de vie des produits. Actuellement, il est encore possible d'acheter la première génération de caméras développées par Daheng Imaging. Chaque caméra de vision est conçue pour être disponible à l'achat au moins 7 ans après l'introduction de la caméra.

Daheng Imaging has close relationships with corporate companies like Bosch, Siemens and Western Digital. For an extensive overview visit our Daheng Imaging reference page.

Nous ne vendons nos produits qu'à des clients professionnels (B2B). Cela signifie que le droit de rétractation ne s'applique pas au contrat. Nous excluons donc expressément l'applicabilité du droit de rétractation. Les produits ne peuvent pas être retournés. Seuls les produits défectueux peuvent faire l'objet d'un retour, après avoir reçu notre autorisation écrite. Dans ce cas, les dispositions de l'article 14 de nos conditions générales s'appliquent.

To guarantee our low product prices, we need to charge a fixed handling fee for each order to cover our costs, regardless the size of the order. The more cameras you buy at once, the greater the price advantage.

The handling costs include import of products to the distribution centre in the Netherlands, import and administration costs (EU only), packaging and shipping costs to you and excellent (technical) support (customer rating of 9,4/10).

Economy handling €49* (4-8 weeks delivery time)

Standard handling €99* (3-4 weeks delivery time)

Express handling €149* additionally includes immediate shipping of products that are on express stock. (0-3 weeks delivery time)

*Fee per order, not per product

European businesses, who are not established in the Netherlands, with a valid VAT number are able to make purchases excluding VAT. During the ordering process, after filling in company details, the final order overview will automatically show the complete order excluded of VAT. When proceeding it will directly allow you to place your order.

We offer a 3-year warranty on all our industrial cameras because we believe in the quality of our products. Every camera is being tested before it leaves the factory. First, the vision camera undergoes a 7-day long test, the camera is exposed to extreme hot and cold temperatures. The second and final test is a 72-hour durability examination.

A standard 1-year warranty applies on all other products.

Our industriel cameras can be used in a variety of applications: agriculture, logistics, factory automation systems, robotics, medical and many more. Thanks to our large camera portfolio, we have the right product for every application. If you wish to be consulted in choosing a camera, feel free to use our contact page

3 different camera interfaces are being sold. They all have their benefits.

The USB2.0 camera interface is the cheapest and easiest to use of all 3 options. Nevertheless, bandwidth and cable length are limited. USB2.0 cameras are ideal for applications which require a maximum of 1.3MP at 30fps or 5MP at 7fps, with a cable length that does not exceed 5 meters.

The USB3.0 camera interface is the fastest interface with the highest bandwidth we support, and it uses the least amount of computer processor power out of the 3. Therefore, it is ideal for high resolution and high-speed imaging. The cable length on the other hand, is limited to 4.6 meters. More information about the USB3 Vision camera protocol is available in our blog.

The GigE camera interface is often used in machine vision applications, which require longer cable lengths (>5m). Bandwidth is average (between USB2.0 and USB3.0). This makes it ideal for most machine vision applications. Both 20MP sensors with low framerates as low-resolution cameras with high framerates are available with GigE.

Cameras without I/O are cheaper, due to having less material costs and a shorter production time. All ”-L” version cameras do not have I/O.
Cameras with I/O are used, when the camera is triggered by hardware.

When selecting a lens, the requirements of the application are important
- When using a machine vision application with low volumes we advise to use our c-mount lenses. The benefits of the c-mount lens are: adjustable aperture / iris and focus, screw to fix the iris and focus, fast and simple assembly and the lens is light sensitive. The downsides of this lens are the size (relatively big) and price (c-mount lenses are the most expensive).
- If you are developing a device, where costs and dimensions are of importance, then an m12 lens is the right choice. The total length of a camera with an m12 lens is relatively shorter to other lenses. When planning on using a m12 lens it is advised to buy a cs-mount camera with a cs to m12 mount adapter. Take note that M12 lenses are only suitable for cameras with the 1/3”, 1/2.5”, 1/2.3’, 1/2” or 1/1.8” sensors.
- If you are making use of geometrical imaging correction or optical deformation is acceptable in your application, then the security m12 or cs-mount lenses are of interest to you. M12 security lenses are only available as a sample or a minimum order of 100 pieces and are specifically selected per project. Most of the times the sample price of such a lens is between 15 and 25 euros, the price of 100 pieces lies between 10 and 15 euros per piece. For orders heading to 500 or 1000 pieces the price per piece will be reduced to 5 a 10 euros per piece. This option is only interesting for volume applications which require at least 100 pieces per year.

Visit our standard lens portfolio product page to see our lens portfolio or our download page for our lens calculator.

Currently the highest resolution we can offer for rolling-shutter cameras is 20 megapixels. For global-shutter cameras this is 31 megapixels.

Daheng Imaging has close relationships with sensor manufacturers such as Sony, OnSemi and Sharp. More information on sensors can be found on the image sensor manufacturer page.

In general, a rolling-shutter camera is cheaper than a global-shutter camera. A global shutter is needed for (fast) moving objectives. Further in-depth information is available on our rolling vs global shutter page.

The following ARM platforms were extensively tested with USB3.0 and GigE cameras by Daheng Imaging:
- NVIDIA Jetson TX1/TX2
- NVIDIA Tegra TK1
- Toradex Apalis TK1 on Ixora Carrier Board
- Raspberry Pi 3B, incl. support of the camera module.

A complete answer including example code can be found on the ARM-Board-WITH-USB3-Camera page.

The user manual can be found on the download page. This manual contains a quick start and FAQ area.

The user manual can be found on our download page . The free SDK is also available on our download page.

Our cameras are developed to work in harsh environment. Therefore the cameras are tested on shock and vibration according to the leading standards in the market. Here is the detailed specification for these shock and vibration tests:

Parameter of vibration according to the standard GBT2423.11-1997:
• oscillation frequency: f1-f2 10Hz~1KHz
• amplitude: 0.75mm
• Acceleration Spectral Density: 0.1 g²/Hz
• Total root mean square acceleration: 10g
• Random Vibration Time: 1h/per direction

Parameter of shock according to the standard GBT2423.5-1995:
• shock direction: X Y Z Three Axis Direction(Positive and Negative)
• shock time: 18 times(3 times per direction)